Returns & Exchanges
At Plantex E-Commerce Private Limited, we strive to ensure your home hardware and accessories meet the highest standards, offering a hassle-free 7-day return policy for unused items in their original packaging.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Package Securely
Place the product in its original box with all manuals and hardware components included to ensure it passes the quality inspection.
Handover to Courier
Our logistics partner will arrive at your doorstep within 48 hours to collect the package and provide a return acknowledgment receipt.
Quality Check & Refund
Once the item reaches our warehouse and passes inspection, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing