Frequently Asked Questions
Everything you need to know about our premium home and bathroom hardware.
What materials are Plantex products made from?
We use high-grade materials including 304-grade stainless steel, brass, and premium aluminum to ensure durability, rust-resistance, and a long-lasting finish for all our home hardware.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking ID via email and SMS.
Do you offer a warranty on your products?
Yes, most Plantex products come with a manufacturer warranty ranging from 1 to 5 years against manufacturing defects. Specific warranty details can be found on individual product pages.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours for a replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
Do you provide installation services?
While we do not provide direct installation services, all our products come with a comprehensive DIY installation kit and a manual to help you or your local plumber/carpenter set them up easily.